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Refund & Return

Refund & Return Policy

1. Returns Eligibility

We accept returns of unused, unworn items in their original packaging with all tags attached within 30 days from the date of delivery. Items that have been worn, damaged, or altered in any way may not be eligible for return.

2. Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

3. Order Cancellation

You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped. Our team processes orders within 1-2 business days of receipt. If you initiate cancellation before your order has been shipped and within the 24-hour window, your cancellation will be processed, and a full refund will be issued.

Orders that have already been shipped cannot be canceled and must follow our regular return process upon delivery.

4. Return Address

To return your item(s), please ship them to:

Orthotrail Shoes Returns Department
2506 Avondale Dr Colorado Springs CO 80917 US

Please include a copy of your original invoice or order confirmation with your return package. We recommend using a trackable shipping method as we are not responsible for items lost or damaged during return shipping.

5. International Returns

For international returns, customers are responsible for all shipping costs, import duties, and taxes associated with returning items. These charges are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service within 7 days of delivery at support@mononamehat.com with photos of the damage or defect. We will provide instructions for returning the item and arrange for a replacement or full refund, including return shipping costs.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

7. Final Sale Items

Items marked as "Final Sale" cannot be returned or exchanged, unless they are damaged or defective.

8. Contact Information

If you have any questions about our refund and return policy, please contact our customer service team at:

Email: support@mononamehat.com
Phone: +1 (555) 123-4567
Hours: Monday-Saturday, 8:00 AM-7:00 PM EST

This Refund & Return Policy is subject to change without notice. Please check our website periodically for updates.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.